Questions and answers
The short version of reservations, payment and refunds. The full terms are in the offer and the privacy policy.
For buyers
Why is the food so cheap?
It is the same prepared food that sat on the counter during the day but didn’t sell. Selling it at a discount beats writing it off at closing time.
Is it safe?
Yes. The Partner sells strictly within the shelf life and in line with Kazakhstan sanitary rules, and the venue as seller carries responsibility for quality and safety.
What can be in a ReBite box?
A surprise bag of what is left: pastries, salads, hot dishes. The contents are unknown in advance, but the price is always below the counter price.
How do I collect my order?
Come to the venue within the pickup window and give your reservation number. You pay the remaining 90% at the counter.
Can I cancel an order?
Yes, before the pickup window starts — the commission is refunded in full. If the order is not collected by the end of the window, it is not refunded.
For partners
Do I have to remove sold dishes by hand?
No. Stock syncs from iiko Cloud and a sold item is unpublished automatically.
What if a customer gets food poisoning?
Responsibility for the quality and safety of the products lies with the venue as seller — see section 3 of the offer. ReBite provides information-technology services only.
How do I know a customer came from ReBite?
The customer gives their reservation number, and the order itself is visible in the Partner Account with its status and pickup window.
How do I handle tax?
You take the remaining 90% on site and issue the fiscal receipt from your own till. The 10% commission is ReBite’s own revenue and is never transferred to you.
Can I work without iiko?
Yes. There is an R-Keeper integration, and without a compatible till you can publish items manually in the Partner Account.
About the project
How does this help the environment?
Every box bought is food that never reached landfill — along with the water, energy and work that went into making it.
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